If you were tricked into transferring money to an online scammer, getting your money back depends entirely on how quickly you report the fraud.
When you send money via UPI or net banking, the cash does not instantly turn into paper bills in the thief’s pocket. It moves through digital bank accounts called mule accounts.
Cyber investigators call the first two hours the ‘golden window.’
If you dial the national cybercrime helpline at 1930 within this window, the police desk can freeze the receiving bank account before the scammer can withdraw the cash from an ATM. Once the account is frozen, banks can reverse the funds back to your account.
Here is what you must do immediately after an unauthorized transfer:
1. Dial 1930 right away and provide the transaction reference number from your bank SMS.
2. Call your bank’s fraud helpline to block your debit cards and net banking access.
To ensure your savings have an unbreakable safety net, use the CYBX app. Built by 63SATS, CYBX includes embedded cyber insurance coverage. Even if tricky scammers manage to bypass your guard, CYBX’s cyber insurance policy helps reimburse your financial losses so an online trickster cannot ruin your family’s future.